Jarrod W. Murray

I help organizations build the right products, the right way.

I’m a product strategist who uses design as a tool to solve business problems… bridging executives, product teams, engineering, and end users to build the right products the right way.

Understand

Researching users, workflows, operational pain points, and business constraints

Simplify

Turning complex systems into scalable, understandable experiences

Align

Bridging product, UX, engineering, and stakeholder priorities

Validate

Testing assumptions, refining workflows, and measuring outcomes

Career Cliff Notes

2022–2026

Director of Product & UX

Led product strategy and UX for a B2B SaaS communications platform… modernizing a legacy monolith into a modular, API-first architecture while keeping the lights on for existing customers. Implemented Agile practices, and filled Scrum Master duties. Rethought product documentation entirely to prepare the team for AI-assisted development.

2021–2022

Senior UX Researcher

Hired to research and design a B2B SaaS analytics platform helping automotive dealerships track advertising performance. As the company scaled through a funding round and eventual acquisition, my role expanded from UX research into Product Ownership.

2020–2021

Senior UX Designer (Consultant)

Consulted for a Fortune 100 pharmaceutical company… designing an AI/ML-powered clinical trial search engine and an executive dashboard used to evaluate drug funding decisions. Built entirely remote during COVID, without ever meeting a single teammate in person.

2019–2020

UX Lead

Hired to design a ground-up LIMS replacement for a life sciences company… tracking bio-samples with up to 100 data points each, built for both internal use and a future SaaS offering. Nine months in, the company acquired an existing platform instead of building one… a reminder that good research doesn’t always end in a shipped product.

2017–2019

Senior UX Designer

Embedded with a B2B automotive financing company as a centralized UX resource supporting 8-10 development teams… conducting field research with independently owned dealerships and designing internal tools for title tracking and risk analysis, along with a dealer-facing mobile app for purchasing and paying off titles.

2015–2017

UX Designer III

The company's first UX hire… brought in to help modernize a legacy system spanning policies, claims, and member management for a travel insurance company. With users just down the hall, my research practice sharpened considerably. The Online Claims redesign became an early proof point… cutting processing time from over a month to under a week.

2014–2015

Experience Architect/UX Developer (Consultant)

Project-based consulting across an unusually wide range of industries… from front-end development for a major healthcare insurer to a route-planning iOS app for federal security personnel, with stops in pharmaceutical, funeral services, and industrial wearables along the way. Working hands-on alongside engineering on nearly every project pushed my front-end skills considerably.

2014

Certified Usability Analyst (CUA)

Human Factors International: formal certification in user research methods, usability testing, and human-centered design. CUA #2014-4937

2010–2014

UI/UX Designer

A 3-month contract turned full-time within two weeks… the project that shifted my career from print design into web and application design. Worked on one of five legacy applications being unified into a single automotive SaaS platform, learning to think interactively for the first time. When the company became a Microsoft Dynamics partner, it was an early lesson in how quickly platform strategy can shift.

2001–2010

Graphic Designer

The first chapter of my career was pure graphic design… print and Flash advertising for a major newspaper’s automotive section and website. Curiosity about the web led me to a community college course in HTML and CSS, which opened the door to a Web Master role at an online education company, blending print and digital for the first time.

My deliverables info

If you're looking for a flexible UX powerhouse, Jarrod’s the one to call. Any company would be fortunate to have him on their team. As an added bonus, he's one of the funniest humans I've ever worked with. Brandon C.

Jarrod Murray is not only one of the best UX guys in the biz but he’s also an awesome human. Zach H.

His unique strength is the ability to bridge executives, product teams, engineering, and end users, translating complex operational challenges into practical, scalable solutions. Glenn A.